Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase.

You may return eligible items within 30 days of receiving your order. For our voluntary 30-day return offer, items must be unused, in their original condition, and in the original packaging. These conditions do not restrict your statutory rights.

To start a return, please contact us at support@navorrae.com. Please do not return items without contacting us first, as return instructions may vary depending on the product and supplier.

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed to your original payment method. Please allow 5–10 business days for refunds to appear in your account, depending on your payment provider.

Please note:

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• Sale items have the same statutory return and refund rights as full-price items.

• The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. Your rights for faulty or misdescribed goods still apply.

• Please contact us for the correct return address; this does not limit your statutory cancellation rights.

• Please report damaged, defective, or incorrect items promptly, with photographs where possible. Reporting after 7 days does not remove your statutory rights.

If you have any questions regarding returns or refunds, please contact us at support@navorrae.com.

UK statutory cancellation rights

For most online goods, you can tell us you wish to cancel within 14 days of delivery, then return them within a further 14 days. You may inspect goods as you would in a shop. We refund eligible cancellations, including the basic outbound delivery charge, within 14 days of receiving the goods or evidence of return. A deduction may apply for handling beyond necessary inspection. Nothing in this policy limits your statutory rights.